Unfortunately, phone orders are currently not possible. Our online shop is clearly laid out and allows for easy navigation. We will advise and guide you through your purchase step by step. If any questions arise, you can send us a message at any time at kundenservice@xenox.at. We are happy to answer your questions.

Shortly after your purchase, you will automatically receive an order confirmation from us, which also includes your order number.

We are delighted by your interest in us and our products. Currently, we only deliver within Austria and Germany. However, we are working hard to bring XENOX to you. Write to us and let us know where you are from!

At the moment, we only ship within Austria and Germany. However, we are working hard to bring XENOX to you.

It is currently not possible to edit your order after it has been placed. If you change your mind, you can return your products to us after you have received your order.

XENOX also accepts payments via Klarna, PayPal, Mollie and Apple Pay. Please note that Klarna, Mollie, Apple Pay and PayPal are independent payment service providers. We have no influence over whether your payment is declined. If you have further questions regarding your invoice purchase, please contact Klarna, Mollie, Apple Pay or PayPal customer service directly here.

To help us resolve your issue as quickly as possible, simply send us a message at kundenservice@xenox.at with your request and your order number. We will reply as soon as possible. Promised! For telephone support, please contact our service hotline at 0732/772895-0.

If you are not satisfied with an item, you can easily return it to us within 14 days.

We are happy to deliver your package to any address within Austria and Germany!

After processing your order, we will ship your order via standard delivery with Austrian Post AG to the address you provided. Express deliveries are shipped via DHL Express.

Of course, your package is insured and trackable until you hold it firmly in your hands.

You can also check the current status of your order at any time on our website under "My Account" - "My Orders". However, if you chose to purchase without registering, i.e., without creating a customer account, this option is not available to you.

Once we have received your order, it will be processed and prepared for shipment as quickly as possible. Orders are shipped Monday through Friday, excluding public holidays. As soon as your package leaves our warehouse, you will receive a shipping confirmation via email.

Your XENOX package comes directly from Stütz GmbH, Petzoldstraße 13, 4020 Linz.

The delivery times for postal shipping depend on the shipping method you choose. With standard shipping, you will receive your package within 2–7 days. With express shipping, your order will reach you within 1–2 days.

Would you like your order delivered even faster? No problem! With express delivery, you will receive your package in just 1-2 days.

You can return items to us within 14 days. Every package shipped via standard delivery includes a prepaid return label. For returns of orders shipped via express delivery, you can obtain the required return label on our homepage under "Returns." After entering your details into the form, we will send you the return label by email.

❗ Please note that personalized jewelry pieces are custom-made for you and therefore cannot be exchanged or returned.

We always do our best to ensure you enjoy your products for a long time. Our customer service team at kundenservice@xenox.at will be happy to answer any questions you may have about your product warranty.

If you have any questions about your order, need assistance, or if we can help you in any other way, please do not hesitate to contact us. Our service team is happy to assist you and provide expert advice.

Simply send us an email at kundenservice@xenox.at. You can also reach us by phone at +43 732 772895. We look forward to hearing from you!

Please note that personalized pieces of jewelry are made individually for you and therefore cannot be exchanged or returned.

You can return all other pieces of jewelry without any issues.

Each personalized piece of jewelry is crafted individually for you. Slight variations between the preview and the final product may occur – for example, due to the engraving technique, material properties, or screen display. These differences are normal and highlight the unique character of your jewelry.

If you cannot remember your password, simply click on "Forgot password" in the login area and enter the email address you used to set up your account. We will then send you an email with a link that you can use to create a new password.

It's a shame you no longer wish to receive our newsletter. To unsubscribe, click the "Unsubscribe" button at the very bottom of the newsletter footer.

When placing your order, you can distinguish between a delivery address and a billing address, meaning you can have your order sent as a gift at any time. However, please send us an additional email so that we can remove the price tags.

Our online shop is open for you around the clock!